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Right of withdrawal for consumers as well as model withdrawal form

Download: Revocation form


a) Right of withdrawal for consumers


Consumers - i.e. any natural person who concludes a legal transaction for purposes which cannot be attributed predominantly to their commercial or independent professional activity - may revoke their contractual declaration in the case of paid contracts under the following conditions:





You have the right to withdraw from this contract within fourteen days without giving any reason.


The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.


To exercise your right of withdrawal, you must contact us (Franz Mueller GmbH & Co. KG, Am Schafberg 4, 96489 Niederfullbach, Tel: +49 9565 9449 0, Fax: +49 9565 9449 44, E-Mail: info @ flechtwaren-mueller. de) inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, which is not required.


You can electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website ( If you make use of this option, we will promptly (for example by e-mail) send you a confirmation of receipt of such revocation.


In order to maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.




Consequences of the cancellation


If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment fees.


We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.


You must return the goods to us without delay and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.


You bear the immediate costs of returning the goods.


You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.




b) Sample withdrawal form




                                                            Model withdrawal form


(If you want to cancel the contract, please fill in this form and send it back.)




- To Franz Mueller GmbH & Co. KG, Am Schafberg 4, 96489 Niederfüllbach, Fax: +49 9565 9449 44, E-Mail:


 - I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)


- Ordered on (*) / received on (*)



- Name of the consumer (s)



- Address of the consumer (s)


- Signature of the consumer (s) (only when notified on paper)



- Date


(*) Delete as appropriate.

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